Creating a Red Carpet System
Giving clients the 5-star treatment at every stage
Giving your clients the red carpet treatment leads to more 5-star reviews, more referrals, and more growth for your business! Now it’s time to create a system that makes every single buyer feel like you rolled the red carpet out just for them.
Here are some ideas to help you create your Red Carpet System
- Make everything about your clients’ goals
- Survey your clients at every stage to find out if there’s anything ELSE you could be doing for them
- Track your number of returning clients and referrals
- Set goals based on referrals and returning clients
- Increase your number of reviews
- Attend other Realtors’ open houses
- Throw your clients a housewarming party to connect with their sphere
- Host client appreciation events
- At the end of the Buyers Consult, ask your client what else you can add to be sure that the experience is 5 star for them
- Bring a Buyers Toolkit to every showing – with toilet paper, hand sanitizer, snacks, water, coloring books and crayons for the kids, and mace for safety
- Step it up a notch by doing a Cheese Video rather than a Cheese Letter!
- Show appreciation for the people that work for you – host contests, surprise them with rewards, know how they learn. These people represent you, make sure you show them that you appreciate their work!